B2B Order Management and Customer Experience Specialist

Job offer:

Join our team as a B2B Order Management & Customer Experience Specialist and actively contribute to our success by providing exceptional service throughout the B2B customer journey. Your expertise and commitment will play a key role in satisfying our customers and strengthening our reputation in the marketplace.

Job Description:

As a B2B Order Management & Customer Experience Specialist, you will play a vital role within our company by ensuring seamless and efficient management of the entire B2B order process, as well as providing exceptional support to both customers and internally. You will be at the heart of our commitment to operational excellence and continuous improvement of our customer experience.

Description of main duties:

• Proactively and professionally manage the full cycle of B2B orders, both internal and external, in collaboration with the sales and operations team, ensuring accurate and on-time delivery.
• Carefully and methodically monitor the order process from start to finish, ensuring that each step is completed within the timeframe promised to the customer.
• Rigorously prepare delivery documents.
• Effectively manage the invoicing process, ensuring that all transactions are properly documented and processed in accordance with internal policies.
• Work closely with internal teams to resolve any order-related issues, providing prompt solutions and maintaining a high level of customer satisfaction.
• Provide first-rate customer service by responding proactively and professionally to customers' questions, concerns and requests, making every effort to exceed their expectations.
• Work closely with internal teams to optimize processes and identify opportunities for continuous improvement in order management and customer experience.
• Maintain accurate records and reports regarding orders, transactions and customer interactions.

Job Requirements:

• Relevant degree in a related field or equivalent experience.
• In-depth knowledge of B2B order processes, logistics and billing.
• Exceptional organizational and time management skills.
• Ability to work effectively under pressure while maintaining a high level of attention to detail.
• Excellent written and verbal communication skills (French and English), as well as a natural customer service orientation.
• Demonstrated ability to solve problems creatively and work as part of a team.
• Proficiency in computer tools and software related to order management and customer communication.
• Commitment to continuous improvement and achievement of operational objectives.

Work schedule:

The candidate must be present from 8:30 a.m. to 5:00 p.m., Monday to Friday.
Possibility of occasional hybrid work after the training period.

Desired qualities:

• Humble, committed and respectful in all circumstances.
• Multi-tasking, team spirit, autonomy, punctuality, initiative, integrity and honesty.
• Adaptability, attention to detail/rigor and creativity.

Come join our team:

Join our team as a B2B Order Management and Customer Experience Specialist and actively contribute to our success by providing exceptional service throughout the B2B customer journey. Your expertise and commitment will play a key role in satisfying our customers and strengthening our reputation in the marketplace.