- Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
To contact our sales department, please call us toll-free in Canada and the United States at +1-800-305-2673 at extension #232, Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:00 p.m. to 5:00 p.m. EST (UTC-5). For all other international calls, please call +1-514-328-3888 at extension #232.
Barry's professional services are offered exclusively to corporations, businesses, government agencies and professionals of all kinds. Barry products are not available to the general public nor to individuals. If you wish to purchase one of our products, we will be pleased to collaborate with the company or the professional who will implement it, such as a contractor or a specialist who will be able to identify the right products, their installation and their maintenance.
For optimum performance our products have been designed to be perfectly installed and validated. The installation process and use of our products usually requires professional analysis and integration.
Prices for Barry products are not displayed directly on the Barry website. To obtain a price for a product or a solution to a problem, an analysis of the customer's needs by one of our specialist is required to ensure that our products and prices meet their needs.
To speak with a specialist, please complete an information request form on the Barry website and a representative from our technical team will contact you to fully understand your needs. Once the optimal solution has been identified, we will send you a quotation, often including drawings, instruction manuals and technical data sheets of the requested products. In addition, we can support you in the design and implementation of your system (i.e. working with your engineer or installation contractor).
We carry a large inventory of both stock products and raw materials to produce custom products quickly. To validate the availability of an item or request a lead-time, please contact our sales department who will be able to answer you quickly.
The Barry team is always looking for motivated and successful colleagues. Please visit our career page to see what positions are available. A Career with Barry
The return policy for Barry products is as follows:
- Special order/non-stock items may be subject to minimum order quantities and/or set-up charges and cannot be returned once approved by Buyer.
- Custom products and assemblies are final sale.
- A return authorization number must be issued by Barry on all returns.
- Credit will not be issued for custom built items.
- Only unused, stock items, in re-sellable condition, in original packaging, with a purchase date of one (1) month or less will be considered for credit toward future purchases from Barry, with a 25% restocking charge. All returns must be shipped to Barry freight prepaid.
- An order placed by the Buyer and accepted by Barry cannot be cancelled by the Buyer without Barry's written consent. Order cancellations are subject to cancellation charges as deemed applicable by Barry to cover all costs and expenses incurred prior to the cancellation of the order.
Please follow this link for our return policy: Returns policy
We have distributors as well as resellers in certain regions of the world. Contact us and we will be happy to redirect you to a reseller in your area.
We are confident in our products and want to make them available to as many people as possible around the world. We invite you to contact the Barry team by phone, email or via our website if you wish to distribute our products.
To contact customer service, please call us toll-free in Canada and the United States at +1-800-305-2673, Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:00 p.m. to 5:00 p.m. EST (UTC-5). For all other international calls, please call +1-514-328-3888.
Each situation being unique, in order to identify the optimal solution, we will need as much information as possible on your project. In particular: the usage, the maximum expected load, the desired safety factor, the dimensions, the environmental conditions of use, the normative requirements, etc.
If you have any questions, please contact Customer Service toll-free in Canada and the United States at +1-800-305-2673, Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:00 p.m. to 5:00 p.m. EST (UTC-5). For all other international calls call +1-514-328-3888. You can also dial (0) when calling so we can redirect you to the correct extension to answer your specific question.
Barry ships worldwide. Please contact us if you have any questions about shipping to you region or country.
Yes, customer-led shipping is possible at Barry, just mention it to the representative you are dealing with to arrange the collection of goods.
Yes, we can ship to a third party, either in Canada or internationally. There is a fee for this service, please contact your representative for more details.
In addition to the complete shipping address, we need the following information: Company name, phone number and email address of the contact person at destination, tax number when required (e.g. Tax ID or IRS number for US shipments) and complete information for the customs broker if you have one.
Our delivery times vary from one product to another, depending on demand and the availability of raw materials. Although a production time may be provided at the time of a quote, this lead-time will be confirmed at the time of a confirmed order. We do our best to estimate shipping lead-times provided by transport companies, but these often do not include clearance/importation/customs delays which are beyond our control.
Barry does not offer installation services.