Privacy policy

Introduction

At Barry Cordage Ltd., protecting your personal information is one of our top priorities. We are committed to handling your data responsibly and transparently in accordance with Quebec's Law 25 (Act Respecting the Protection of Personal Information in the Private Sector) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA). This privacy policy describes how we collect, use, and protect your personal information.

Collection of Personal Information

We collect personal information in the following ways:

When you visit our website
By phone or during in-person conversations
Through online registration forms, quote requests, and contact forms
During your product orders or information requests

The types of personal data we collect include:

Name, contact information (postal address, email address, phone number)
Company details (name, address, job title)
Banking information for payment processing (for certain transactions)
Details about your product or service needs to better advise you

We also collect general information through cookies and server logs, including:

IP address
Browser type and operating system
Pages visited and requests on our website
Date and time of your visit

Use of Personal Information

The personal information we collect is used for the following purposes:

Processing and tracking your orders and requests
Sharing updates, promotions, and new offerings
Statistical analysis to improve our products and services
Enhancing user experience on our website
Customizing our offerings to better meet your specific needs

We also use information to enhance the security and performance of our site and to fulfill our legal obligations.

Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, and no longer than seven (7) years after the end of our business relationship, unless a longer retention period is required or permitted by applicable law.

Once the retention period has expired, personal information is securely deleted or anonymized.

Sharing of Personal Information

We may share your information with third parties in the following situations:

CRM and online store management: HubSpot Inc. — data processed on servers located in Canada (region na3). HubSpot is contractually required to protect your data and use it solely within the scope of services provided to us.
Analytics platforms: Google Search Console (Google LLC) — used solely for website indexation verification. No visitor tracking data is collected.
E-commerce platform: Shopify Inc. — servers located in Canada and the United States. Shopify is bound by applicable data protection agreements.
Logistics and delivery partners to ensure you receive your orders
To comply with legal requirements, including when requested by competent authorities

All third-party service providers are required to protect your data and use it only within the scope of the services they provide to us.

Cross-Border Transfers

Some of our service providers (including Shopify) may process or store your personal information outside of Quebec or Canada, including in the United States. Before transferring personal information outside Quebec, we conduct a Privacy Impact Assessment (PIA) as required by Law 25, and we ensure that adequate contractual safeguards are in place to protect your information.

Cookies and Consent

We use cookies to improve your browsing experience and to analyze website traffic. Cookies are divided into two categories:

Essential cookies: required for the website to function properly — no consent required.
Non-essential cookies: analytics, marketing, and personalization — activated only after you have provided your explicit consent via the cookie preference banner.

You may change your cookie preferences at any time by clicking the "Cookie preferences" link in the footer of our website.

Consent

By using our website and interacting with us by phone or in person, you consent to the collection, use, and disclosure of your personal information as described in this policy. For non-essential cookies, your prior explicit consent is required before any data collection takes place.

You may withdraw your consent at any time by contacting us at the address below.

User Rights

In accordance with Quebec's Law 25 and PIPEDA, you have the following rights:

Access to your personal information and obtain a copy of it
Correction of inaccurate or incomplete information
Withdrawal of your consent to the collection and use of your data
Request for deletion of your data, subject to applicable legal obligations
Data portability (where technically feasible)

To exercise these rights, please contact our Personal Information Officer.

Personal Information Officer

In compliance with Law 25, we have appointed a person responsible for managing personal information at Barry Cordage Ltd.:

Marc-André Pilon
Vice President, General Manager
mapilon@barry.ca
514-328-3888

Security of Personal Information

We implement technical, administrative, and physical security measures to protect your personal information against unauthorized access, use, disclosure, or destruction. Our security practices are regularly reviewed to ensure data confidentiality and integrity.

Changes to the Privacy Policy

This privacy policy may be updated to reflect legislative or organizational changes. Any updates will be posted on this page with a revised effective date. We encourage you to review it periodically.

Contact

If you have any questions or requests regarding this privacy policy or wish to exercise your rights, please contact us at: